Frequently Asked Questions

Answer 1-1: Make sure your joystick wire is connected with the battery wires while charging. If the battery light on the joystick shows fully charged, there is no problem with your battery. If your battery does not show as full after charging for 8 hours or more, it means your battery life has been shortened.

Answer 1-2: If there is no light on your joystick, please check the joystick and battery connections. If there is still no light, it indicates that your battery is dead. (You need to check this situation when the charger is not plugged in.)

Answer 2-1: If the light on your charger is blue or red when you plug your device in, your charger is working correctly. However, if the light is a steady green or there is no light at all, it means your charger is not working.

There are two leak-free Lithium-Ion batteries in Culver. These are 240Wh (24 volts / 10 amp).

You can charge as often as you like. The battery cannot be overcharged, and the charger goes into power-saving mode when the battery is fully charged.

Charge as soon as the battery charge level has dropped to one-third (three lights are on). If you want to charge more often, it’s fine; the battery does not take damage from it.

Charging an empty battery takes about 3 hours.

Yes, you can charge the battery down to minus 10 degrees Celsius. If you charge at a colder temperature than -10°C, it is still possible to charge but the batteries will not be fully charged.

Yes, if you use your CULVER in minus degrees, the range can be affected. At minus 10 degrees, the mileage can be reduced by up to 50%.

The wheelchair is a portable model. To leave it safely outside, standard bicycle locks/chains can be purchased separately and used.

Yes, this model can be switched to manual mode and pulled along like a carry-on. The battery is also detachable. It can be taken into flights.

Yes, the unit comes with everything you need to start operating: the wheelchair, lithium battery, and charger.

Answer 1: If you hear a clicking sound from your motor, it indicates that your motor is faulty and needs to be replaced with a new one.

Answer 2: If your wheelchair cannot turn left or right, it is possible that one of the motors is faulty or that your joystick may be broken. In this case, please contact our technical service team for assistance.

Answer 3: If your wheelchair has problems moving forward and backward or cannot move properly, it may be due to reversed motor connections. Check the motor connections and replace them if you find a reverse connection, or your joystick may be broken.

Answer 4: If your wheelchair shuts down shortly after use, it may be due to brake failure in one or all of the motors. It should be tested, and the problem should be diagnosed. Your motors should be replaced if necessary.

Answer 5: If your wheelchair does not move in manual mode or you have difficulty using it manually, one of your motors may be faulty. You can check this problem by turning your chair upside down and turning the wheels one by one. Identify and replace the damaged or faulty part.

Answer 6: There may be various reasons for this issue. Check all joystick and motor connections and reconnect them if possible. If you continue to experience this problem after trying this solution, please contact our technical service for further assistance.

Answer 6-2: Sometimes, the controller at the back of your battery might not be detecting the commands. Therefore, you need to replace the controller.

Answer 7: If you are experiencing such an issue, you need to replace the motor that is locking.

Answer 1: If you are experiencing difficulty connecting the joystick cables, follow these steps:

• The cable coming from the joystick is equipped with a red socket, and this socket serves as the power cable for the joystick. Connect the red socket from the joystick to the battery.
• The black wires coming from the joystick are for the motor connections. These cables have symbols on them; the letter "R" symbol is for the right engine, and the letter "L" symbol is for the left engine. Ensure that you connect them to the correct motors according to these symbols.
• If there is a thin and small cable among the cables coming out of the joystick, this cable is for accessory connections. You do not need to connect it anywhere during the initial installation.

Answer 2: If you are unable to locate your product's charging socket or connect the charger, please note that only you can charge from the joystick. Ensure that both the product's battery and joystick cables are properly connected when charging.

You can charge your product using the yellow-labeled socket located at the back of your battery. Simply plug in your battery to charge your product at your desired location.

Answer 1: In this case, please inspect the frames of your product to check if anything is bent or broken. If you identify an issue with your frame, kindly contact our technical service with pictures and videos explaining the problem in your product.

Answer 2: If you are facing this issue with your product, you can slightly loosen the screws of the small locking mechanisms that secure the frames at the back of your product. This should help ensure that the locks function correctly. Make sure you do not remove all the screws; otherwise, your lock will come loose, and you will not be able to reattach it.

Answer 1: In this case, check whether your frame is damaged or not. If your frame is in normal condition and you are still experiencing this problem, please contact our technical service with videos and photos explaining your issue.

Answer 2: If the footrest's locking mechanism is broken, the locking mechanism needs to be replaced. You can purchase this part from the spare parts section.

Answer 1: If the commands are not working in the correct directions, for instance, if it moves backward when you intend to go forward but has no issues turning left and right, please check the motor connections. If they are reversed, swap them with each other. If the problem persists, it may be necessary to replace the joystick. Please contact our technical service for assistance.

Answer 2: Yes, it can be turned off. To do this, first, turn on your joystick, then press and hold the horn button and the speed decrease button simultaneously for 5-7 seconds, or press and hold the horn and speed increase button for 5-7 seconds.

Answer: If the LED lights on your charger turn green when you plug it into the charger and the light on your joystick does not turn on, your charger is faulty, and you need to replace it with a new one. If the LED lights on your charger turn blue or red while charging, your charger is working.

There is nothing to pay if the person uses the chair until boarding the plane.

Yes, the power button will turn off the lights but the charging will continue as long as it’s plugged in. When you turn it on while plugged in, you should see the lights moving from red to green indicating the charging. When you unplug the cord from the joystick, you would see the level of charge on the LED light gauge; Red being low, Yellow being medium, and Green being full charge respectively.

The wheelchair is a portable model. To leave it safely outside, standard bicycle locks/chains can be purchased separately and used.

Yes.

This model comes with one battery that gives the equivalent range as the other models with 2 smaller batteries. You can ride 13 miles of range with one full charge. A second battery could be purchased separately to be used as a replacement. The battery is detachable by hand, so switching batteries doesn't require any tools. Normal day-to-day operations with one battery would be sufficient.

This model is designed to go on grass, ramps, rick, muddy, snow, bumpy roads. Beach environments require specialty wheelchairs that do not support the regular indoor/outdoor environments mentioned.

The seat height from the ground is 21 inches, and both armrests can be swung away; as long as the table clearance is higher than 21 inches, the wheelchair will fit under the tables.

We do have a 1-year parts replacement warranty on our electric wheelchairs.

The footrest folds up to make it compact during travel or pulling as a carry-on. The armrests swing away on both sides for easy access. The additional universal wheelchair attachments or accessories can be purchased separately and used.

Our wheelchairs have a 2-year parts replacement warranty excluding the lithium battery, which has a longer life term.

No prescription is needed. The folded wheelchair fits in its original box size: 30” L x 16” W x 30” H, which is smaller than a standard sedan car trunk.

Thanks for the question. Yes, the footrests swing away to allow the user to get out easily if needed. The design of the chair is made for easy usage and control.

Seat width is standard 16 inches from armrest to armrest; the inner area can be padded with a cushion to allow comfort.

Yes, the wheelchair has a neutral/manual mode which you can easily switch to. It allows assistance to push it.

This model folds sideways, so armrests are stationed with the frame; the footrests are removable and they swing away for easy access.

It comes with standard 16-inch size anti-skid all-terrain back wheels which shouldn’t slide.

The wheelchair is not designed to hold a second battery as it has a compact design to be lightweight and folding. It's made of durable materials and the battery is fixed. When the battery wears out, it can certainly be replaced with a new one.

Front tires are foam-filled and back tires are pneumatic.

Yes, this model has a compact design for indoor and outdoor usage as well as for traveling. It can also turn around itself without requiring extra space while turning.

It’s all assembled. All you need to do is to place the joystick on whichever side you like and hand tighten it. Once you charge your wheelchair, it’s ready to use; really simple.

Wheelchair only.

Yes, the power button will turn off the lights but the charging will continue as long as it’s plugged in. When you turn it on while plugged in, you should see the lights moving from red to green indicating the charging. When you unplug the cord from the joystick, you would see the level of charge on the LED light gauge; Red being low, Yellow being medium, and Green being full charge respectively.

The maximum speed is less than 5 miles per hour. It also has 3-speed levels to adjust to the most comfortable speed for the user.

The wheelchair doesn't come with one, but you can purchase a "universal electric wheelchair seat belt" separately.

We are shipping out of Santa Ana, California, and we do use FedEx - UPS Ground / Home Delivery, which has an estimated 3-5 days delivery depending on the distance. Expedited shipping is also available.

The compact design of this model requires the footrest to be static; the armrests on both sides can swing away for easy access.

The only available seat width is currently 16.9”. We are looking to add a larger seat model in the future.

Our wheelchairs have a 2-year parts replacement warranty excluding the lithium battery, which has a longer life term.

The back seat is supported with soft Velcro-tied cloth; the Velcro ties can be adjusted, but the back seat frame angle is not adjustable to allow stable usage by folding and unfolding as needed.

No, you just lift the feet part to the top and it folds. The only thing is you have to disengage the wheels so you can roll it. Because it is motorized, it needs to be locked to use. We use a bungee cord to hold it together. You will love it.

Yes, the power button will turn off the lights but the charging will continue as long as it’s plugged in. When you turn it on while plugged in, you should see the lights moving from red to green indicating the charging. When you unplug the cord from the joystick, you would see the level of charge on the LED light gauge; Red being low, Yellow being medium, and Green being full charge respectively.